Terms & Conditions

Welcome to ArogyaQ (the "Platform"), operated by ArogyaQ Technologies ("Company", "we", "us", or "our").

By accessing, downloading, registering, or using our website (arogyaq.com) or mobile applications (Patient and Hospital apps), you agree to comply with and be bound by these Terms & Conditions. If you do not agree to these terms, you must immediately cease using the Platform.

If you are registering on behalf of a clinic, hospital, or corporate entity, you represent and warrant that you have full legal authority to bind that entity to these terms.

To utilize certain booking and admin features of the Platform, you must create a verified account. You are solely responsible for maintaining the confidentiality of your account credentials (username, password, and session tokens) and for restricting access to your devices.

You agree to accept full responsibility for all activities that occur under your account. You must notify us immediately at security@arogyaq.com if you suspect any unauthorized access or data breach. We reserve the right to suspend or terminate accounts if registration info is false, duplicate, or fraudulent.

Healthcare providers onboarding on the Platform must provide verified registration documentation, establishment licenses, and medical certificates. As an onboarded hospital/clinic, you agree to:

• Maintain accurate, up-to-date schedule and consulting times for all registered doctors.
• Actively manage the live queue dashboard to reflect real-time patient status.
• Honor scheduled token bookings except under unforeseen clinical emergencies.
• Refrain from charging patients additional consultation fees beyond the rates listed on the Platform unless clinically justified and transparently updated.

Patients utilizing the Platform to book consultation tokens agree to:

• Provide accurate personal details, age, gender, and contact phone numbers during booking.
• Arrive at the healthcare facility at least 5 to 10 minutes prior to the estimated slot time or when the queue status indicates they are next.
• Acknowledge that missing their token turn may require staff to mark the token as missed, shifting their position or requiring a new booking in accordance with hospital policy.

ArogyaQ acts as a technology facilitator to optimize patient flows. Live queue statuses and wait time estimates are calculated dynamically based on average consultation times and current doctor speed.

These calculations are estimations and do not guarantee exact timing. ArogyaQ is not responsible for doctor delays, sudden emergencies, or schedule updates made by clinic operators.

By booking appointments on the Platform, you explicitly consent to the sharing of necessary details (including name, phone number, age, gender, and booking notes) with the chosen hospital and consulting doctor. We process your data in accordance with our Privacy Policy and standard data protection guidelines.

Tokens booked online can be cancelled through the "My Token" tab on the Platform.

Cancellations are valid and eligible for consultation fee refunds only if executed **before** the token has been marked as "CALLED", "SERVING", or "COMPLETED" by hospital staff.

Platform convenience fees charged by ArogyaQ (including convenience fee and payment gateway processing fee) are **non-refundable** under all circumstances.

If a cancellation is made within the eligible window, the hospital consultation fee component is initiated for refund automatically and credited to the original payment source within 5 to 7 business days, depending on bank processing schedules.

Users are strictly prohibited from engaging in any behavior that damages or compromises the Platform. This includes:

• Booking multiple fake appointments or flooding the queue system.
• Reverse engineering the mobile apps or accessing API endpoints programmatically without authorization.
• Posting fraudulent, defamatory, or abusive reviews regarding clinics or staff.
• Uploading corrupted files or documents containing malware.

To the maximum extent permitted by law, ArogyaQ Technologies, its directors, employees, and developers shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from clinical consultations, doctor-patient interactions, medical outcomes, queue delays, or incorrect system estimations.

If you have any questions or feedback regarding these Terms & Conditions, please contact our legal desk: